Zendesk

Zendesk ticket/help-center connector using httpx for runtime and dlt for ingestion acceleration.

Property	Value
Key	zendesk
Source type	saas
Status	native
Active by default	no
Default cache strategy	semantic_first
Capabilities	supports_discovery, supports_field_permissions, supports_incremental_sync, supports_ingestion

Caution

No test stack registers a source on this connector, so its source roles, policy, redaction and audit are not exercised by any test. The adapter works; its governance is unproven.

Connection configuration

Secret fields should be given as a reference, <field>_ref, such as env://NAME, rather than a literal.

Key	Secret
base_url	no
subdomain	no
email	no
api_token	no
api_token_ref	no
brand_id	no
group_id	no
organization_id	no
status	no
include_users	no
include_organizations	no
include_ticket_comments	no
max_tickets	no
max_articles	no
max_users	no
max_organizations	no
api_token	yes; prefer api_token_ref

Default role templates

Offered when a source is created with default roles. Edit them to fit.

blocked

Effect	Action	Resource type	Pattern
deny	*	*	*

support_analyst

Effect	Action	Resource type	Pattern
allow	saas.object.describe	saas.object	*
allow	saas.object.search	saas.object	zendesk:*/*
allow	discovery.search	discovery.asset	*
allow	discovery.asset.read	discovery.asset	*
allow	saas.object.read	saas.object	zendesk:*/*

support_reader

Effect	Action	Resource type	Pattern
allow	saas.object.describe	saas.object	*
allow	saas.object.search	saas.object	zendesk:ticket/*
allow	discovery.search	discovery.asset	*
allow	discovery.asset.read	discovery.asset	*
allow	saas.object.read	saas.object	zendesk:ticket/*
allow	saas.object.read	saas.object	zendesk:article/*